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Laravel Technical Support Engineer

About the job

Added 1 week ago
Company Hospitable.com
Salary $81,800—$107,236
Status Full-time
Equity Yes
Locations United States, Europe, Middle East, Africa
Setting Fully-remote

Description summary

You will bridge Customer Support and Engineering to help hosts solve problems faster. You will investigate issues, build internal tools with Laravel and Laravel Nova, and improve automations in Intercom. You will write clear docs, troubleshoot escalations, and work with Product, Engineering, Sales, and Customer Success to suggest product improvements. You should have proven PHP and Laravel experience, strong written communication, and familiarity with support platforms like Intercom. This is a fully remote role aligned to USA or EMEA time zones, with pay of $81,800 - $107,236 and RSU equity.

Technologies

  • Angular
  • Intercom
  • Laravel
  • Laravel Nova
  • MySQL
  • PHP

Perks and benefits

  • Equity via RSUs ($HOST token)

  • 35 days off per year

  • Parental leave

  • Healthcare for US employees (EPO, PPO, HSA)

  • 401(k) for US employees

  • Mental-health support via Spill

  • Peer recognition rewards platform

  • Remote-only, transparent culture

  • Recognized on Inc.’s Best Workplaces 2023

What you need to know about Hospitable.com, the company

Hospitable builds software that helps short-term rental operators automate guest messaging, operations, and direct bookings. Founded in 2016 in Brussels by Pierre-Camille Hamana, the platform integrates with Airbnb, Vrbo, Booking.com, Agoda, and more, and offers AI-powered replies, a unified inbox, calendar sync, dynamic pricing, and a guest portal with $5M damage protection for direct bookings.

The company rebranded from Smartbnb to Hospitable.com in 2021 and operates as a fully remote team across 31+ countries. They focus on giving hosts their time back through simple, reliable tools and an engaged community with biweekly Town Halls and an open company handbook.

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